Return & Exchange Policy
At Manicstore, every product is made with care and precision to match your customization needs. Since all our items are custom-made, we follow a strict policy to ensure fairness and transparency for both our customers and our team.
Customized Products
All customized or personalized products are non-returnable and non-exchangeable.
We recommend checking all details (design, size, color, spelling, logo placement, etc.) carefully before confirming your order.
Return / Exchange Eligibility
A return or exchange is possible only if:
- The product you received is defective, damaged, or incorrect, and
- You provide a complete parcel opening video (uncut and clearly showing the product condition upon unboxing).
Without a valid unboxing video proof, we will be unable to process a return or exchange request.
Reporting an Issue
If you have received a defective or damaged item:
- Email us at contact@manicstore.in
or WhatsApp us at +91 81693 41110 within 48 hours of delivery. - Attach your order number, parcel opening video, and a brief description of the issue.
- Our team will review your request and respond within 2–3 business days.
Refunds
- Refunds (if applicable) will be issued only in cases where replacement is not possible.
- Once approved, refunds will be processed within 5–7 business days to your original payment method.
Non-Eligible Cases
- No unboxing video provided.
- Slight color variation due to display differences.
- Incorrect customization details provided by the customer.
- Normal wear & tear, improper handling, or washing damage.
Manicstore reserves the right to make the final decision on all return, exchange, and refund requests.
For any questions or concerns, reach out to us at
📩 contact@manicstore.in | 📞 +91 81693 41110